recruitment

resource people.

What’s your purpose? Ours is putting people first.

 

Welcome to our Jobs Board.

If you’d like to apply for one of our listed positions, simply hit the ‘apply’ button underneath the description and follow the instructions to upload your resume and cover note.

Customer Service Role

Customer Service Role

  • Location: Wynyard Sydney
  • Role: Full time, Permanent

Do you have a strong Customer Service background and enjoy leaving a client with a smile on their face?

We are looking for quality service consultants to support our growing customer-based clients and hotel partners, manage online and offline transactions, process enquiries and assist with dispute resolution, always aiming to exceed expectations and deliver high-level service to our customers and hotel partners. No hotel experience is required just love for looking after corporate clients’ online travel needs and be a fast learner to use their cloud systems.

Bonus if you have call centre experience and an Insurance industry background.

If you want to work in a great cultured company that cares about its employee’s well-being, then this is the place for you.

To apply for this role you will need to be fully vaccinated, fluent in English, (verbal and written) and a gun at Customer Service.

Apply

Customer Service Team Leader (M/F/D)

  • CBD, Sydney, NSW, Australia
  • Full-time

 

Company Description

Counting more than 5.000 corporations and 40% of Fortune 500 companies in our customer base, we have emerged to the most trusted platform of digital software solutions in business travel hospitality worldwide.

Our platform is composed of three engines that each optimize one core building block along the corporate hospitality supply chain: Intelligent Procurement, Smart Booking and Invisible Payment. Through the integration of those engines into one large data-driven platform approach, our Lodging-as-a-Service value proposition enhances satisfaction of corporate employees and travellers, delivers the highest grade of process automation for corporate stakeholders and ensures strongest compliance end-to-end.

 

 

Job Description

We are looking for a Sydney-based Accommodation Services Team Leader (m/f/d) responsible for the management of Accommodation Services Consultants who are grouped in designated teams and to ensure the highest levels of customer service are delivered to clients while the relevant Service Level Agreements (SLAs) are met.  

CHALLENGE

·       Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

·       Assists management with hiring processes and new team member training

·       Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance

·       Develops strategies to promote team member adherence to company regulations and performance goals

·       Conducts team meetings to update members on best practices and continuing expectations

·       Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH…

·       Professional experience in the customer service industry, with dispute management and resolution preferably

·       Experience working with customers via telephone and email, with the ability to maintain professionalism and sensitivity on all correspondence

·       Solutions-focused with acute attention to detail; ability to solve complaints like a puzzle, i.e. arranging all parts quickly and solving them appropriately, achieving a positive outcome

·       Good PC skills and competence in working with IT applications

·       Willingness to work within a team environment and take responsibility for your work

·       Flexibility required in hours of operation to cover busy periods and business needs, including adhering to any shift changes based on a fortnightly roster

·       Fluency in English, verbal and written

PERSPECTIVE

Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.

Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.

 

Additional information

LOCATION, MOBILITY, INCENTIVE

The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.

 

Hit ‘Apply’ for additional information

Apply

Accounts Receivable Supervisor

  • CBD, Sydney, NSW, Australia
  • Full-time

Company Description

Counting more than 5.000 corporations and 40% of Fortune 500 companies in our customer base, we have emerged to the most trusted platform of digital software solutions in business travel hospitality worldwide.

Our platform is composed of three engines that each optimize one core building block along the corporate hospitality supply chain: Intelligent Procurement, Smart Booking and Invisible Payment. Through the integration of those engines into one large data-driven platform approach, our Lodging-as-a-Service value proposition enhances satisfaction of corporate employees and travellers, delivers the highest grade of process automation for corporate stakeholders and ensures strongest compliance end-to-end.

 

Job Description

The Accounts Receivable Supervisor has the responsibility for the smooth operations of the Accounts Receivable (AR) functions primarily sales invoicing, processing credit card receipts, outstanding debt collection, cash allocations, bank reconciliations, AR ledger and database maintenance, debtor reporting and the investigation of queries and disputes.

Responsibilities include:

Ensure the accuracy of chargeback uploads from the booking systems to the Finance package on a periodic basis, as defined in HRS policies and procedures.  The AR Supervisor is also responsible for liaising with the Business Systems and Sales teams to ensure new clients are onboarded correctly.

  • Process credit card receipts accurately and on time via the business payment gateways.
  • Establish professional and constructive relationships with clients, regularly follow up all outstanding debts and ensure all clients comply with credit terms.
  • Invoice all commission invoices on a regular basis, undertake credit control procedures and ensure cash receipts from hotels are received in line with credit terms.
  • Proactively liaise with the Hotel Solutions team to ensure hotel commission balances are received in a timely manner.
  • Proactively liaise with the Customer Services team to ensure any booking issues are resolved, to enable swifter invoicing.
  • Action customer queries and disputes in a timely manner, working with relevant departments as required.
  • Process credit card and EFT refunds as required.
  • Prepare manual invoices for cost recharges as required.
  • Identify any process or system improvements and efficiencies, ensuring any changes or roll outs are approved and implemented with no issues.
  • Ensure cash and invoices in the AR Ledger are fully reconciled at all times.
  • Manage, mentor and direct the AR team (currently 2 FTE).
  • Review AR Ledger balances with the management on a weekly basis, identifying any potential issues and suggesting future solutions.
  • Prepare the AR section of the Finance Dashboard and support the broader team with AR reports as required.
  • Manage petty cash balances.

 

Qualifications

COMPETENCY REQUIREMENTS

  • Computer competency in a recognised accounting package
  • Excellent verbal and written communication skills,
  • Excellent attention to detail
  • The ability to work under pressure and to deadlines
  • Proactive with excellent problem-solving skills

QUALIFICATIONS AND EXPERIENCE      

  • Diploma and/or degree holder
  • 4-5 years AR work experience
  • Team supervisory experience

For more information and to apply, hit the button below.

Apply

Sales Development Representative (m/f/d)

  • Wynard, Sydney, NSW, Australia
  • Full-time

 

Company Description

This company reinvents how businesses WORK, STAY and PAY. Counting more than 5,000 corporations and 40% of Fortune 500 companies in their customer base, they have emerged to the most trusted platform of digital software solutions in business hospitality worldwide.

The platform is composed of three engines that each optimize one core building block along the corporate hospitality supply chain: Intelligent Procurement, Smart Booking and Invisible Payment. Through the integration of those engines into one large data-driven platform approach, our Lodging-as-a-Service value proposition enhances satisfaction of corporate employees and travellers, delivers the highest grade of process automation for corporate stakeholders and ensures strongest compliance end-to-end.

 

Job Description

POSITION:

The Sales Development Representative is responsible for the fulfilment of the first 2 stages of the sales funnel: Leads Identification and Leads Qualification and can also support the Opportunity Qualification. The position is mission-critical in order to create a pipeline of opportunities that are qualified with relevant insights on the corporates which will enable an overall better conversion rate.

This position will consist of research and be the first direct interaction with leads, granting a strong compliance to the global standard sales methodology, CRM usage and cooperation with PAY and WORK BDM. In essence, the success of the BDM team will depend on the accomplishments of this position holder.

The Sales Development Representative reports into the Director Sales Steering and has functional interactions with the SVP Global Sales, the country’s Managing Director and Director of Sales.

CHALLENGE:

  • Lead Identification: perform research on customer websites, databases or other open data sources, study company’s behaviour and interest and identify a contact person
  • Lead Qualification: through cold calling, establishing a contact with the lead and proceed with qualification according to the BANT (Budget, Authority, Need, Timing)
  • Prepare a briefing for the BDM according to the company’s standard
  • Coordinate and exchange with BDM PAY and WORK to get additional qualifying info and/or leads
  • Analyze the root cause of successful and unsuccessful qualification process in order to submit proposal of process enhancement
  • Analyze the funnel performance to support the prioritization matrix enhancement
  • Support a constant fueling of the pipeline with new leads

 

Qualifications

FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH:

  • A Bachelor Degree or relevant experience
  • At least 2 years of experience in consultancy or market research/analysis
  • Strong analytic skills, being able to deep dive into facts and figures to get relevant insights
  • Ability to perform extensive research about company’s trend, orientation, goals, performance, stakeholders, by scouting different data sources, social networks, annual financial reports and by interacting with partners in the PAY, WORK, SUPPLY business units
  • Strong empathetic and active listening skills to ensure a quick connection with corporate’s contact people in order to get their interest and exchange information
  • A structured, independent, data-driven and goal oriented working style – focusing on fast and flawless execution
  • Fluency in English, both written and spoken

 

Additional information

The attractive remuneration is in line with the market and in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.

For more information and to apply, hit the button below.

Apply

Multi-skilled or International Corporate Consultant

Full Time / Employees can work remotely

Company Description

An award-winning provider of travel service solutions spanning corporate, events, leisure and loyalty markets. Headquartered and founded in Australia, this company has offices all around the world, including Australia, Asia, North America, Europe, and New Zealand.

 

Job Description

As a Corporate Travel Consultant in our Operations team, your purpose will be to deliver on one of the core values; “Exceed to Service”. As you grow in the role, you will have the autonomy to organise and action your own daily workload with all the required training and support you need.

Key Responsibilities

  • Process client requests accurately and in accordance with system and national procedures
  • Offer professional advice and suggestions to ensure customer’s expectations are not only met but exceeded
  • Make all reservations in accordance with the client company travel policy, ensuring guidelines are met
  • Utilise the full capabilities offered by:
  • Offer pro-active and relevant airfares and itineraries whilst ensuring the travel arranger/traveller is made aware of special airfares where applicable
  • Ensure tickets, itineraries and documentation are issued correctly and delivered to the customer on time
  • Process refunds and/or invoices in a timely manner
  • Enter custom fields in air costings for effective/accurate client reporting

 

Qualifications

Skills and Experience

  • You must have previous consulting experience in Domestic & International travel (Past experience in Corporate Travel will be preferred)
  • Knowledge of both Tramada and Sabre system will be an advantage
  • Ability to communicate in a professional manner both written and spoken
  • Commitment to exceptional customer service
  • Strong organisation and time management skills
  • Enthusiastic team player willing to provide support & training when required

 

We have our alternative working arrangements on offer, full time in the office, blended working –  3 days in office and 2 days from home or full time WFM for the right candidate.

  • Start date ASAP, full time role
  • We are big on attitude & approach (We are protective over our culture)
  • Sabre & Tramada preferred (but not a show stopper)
  • Self-ticketing requirement (preferred but not a show stopper)

Apply

Part Time Ski Travel Advisor

  • Brisbane Region, Brisbane, QLD, Australia
  • Part-time

 

Company Description

Benefits of joining this company:

Working for a family-owned business

The support & drive you will gain from our small team passionate about the travel and ski industry

Flexible work hours (ie to suit working mothers with school-aged children)

Travel opportunities both with clients and on famils, tour guiding opportunities for bespoke tours and female-only trips

Staff Discounts on ski clothing

Training opportunities to up-skill in new areas

 

Job Description

Desirable criteria:
Ability to work on your own client base and generate new leads through your own networking
A genuine love of snow holidays and travelling
Previous travel to ski destinations worldwide
Experience selling snow travel holidays
Experience selling domestic & adventure travel
Ability to cater to the luxury traveller
Excellent customer service skills
Attention to detail on all written correspondence
Self-motivated as well as a team player
Ability to handle pressure without compromising on processes
Strong work ethic and time management skills
Driven to succeed, enjoys a challenge and working to achieve goals.

Above all you must have a positive attitude, great phone manner and written communication skills, plus the drive to go above and beyond for your clients as this agency values their Red Carpet Service.

 

Qualifications

Essential Criteria:

A minimum of 2 years (recent) travel consulting experience
A minimum of 2 years using Galileo/Smartpoint
Working knowledge of Excel & other MS office platforms
Experience producing travel documentation (training provided for agency res system)
Proven sales record of converting enquiries to sales (sales figures to be reported by yourself or your referees)

Hit ‘Apply’ for Additional Information

 

Apply

Personal Assistant

  • CBD, Sydney, NSW, Australia
  • Part-time

Company Description

This company is the global market leader when it comes to tech and data-driven business travel solutions. Their enterprise business offers end to end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting and hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today they work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens Hitachi, Alibaba, Volkswagen and WorldBank.

 

Job Description

Location: Wynyard, CBD Sydney / Hybrid

Role: Part-time Temp (6 months, Tue/Wed/Fri)

Salary: $93k (pro rata)

 

Job Description

We are looking for an analytical, faced paced Sydney PA to be an integral part of our business supporting the Managing Director and Senior Staff.  If you bring a proactive approach and a can-do attitude then we’d love to hear from you.

The PA role provides variety, offering an opportunity to be involved in the business across a number of different aspects. You will deal with people across all levels and bring enthusiasm, energy and a desire to deliver excellent PA support. You will be responsible for liaising between different departments to ensure that important tasks get done without falling through the cracks.

This is a Sydney-based role working with the Australian market and will work closely with the Managing Director in delivering professional, accurate and timely services across the business.

Your challenges

  • Work proactively together with our Managing Director and business unit leadership team in coordinating meetings, diary management, travel schedules and arranging meetings
  • Managing the logistics of the office, including booking conference rooms and equipment for meetings when required
  • Managing the diary to make sure that your manager is prepared for all upcoming engagements
  • Prepare weekly, monthly, and quarterly reports, liaising with all Departments to ensure timely and suitable input is included
  • Can pull together analytical reports and produce presentations
  • Must know in-depth PowerPoint
  • Assist with administrative aspects of operational activities as directed by the MD
  • Take ownership of strategic projects and work streams with The MD from draft to final deliverance with the view of improving the commercial performance and sales.

 

Your commitment

  • A university degree in a related field or solid experience
  • Experience in fast paced corporate environment
  • Well-developed time management skills with the ability to cope under the pressure of deadlines and multitasking
  • Min. 3 years working experience as PA generalist with a strong analytical and business focus
  • Familiarity with dynamic tech solution/e-commerce work environments is preferred
  • Ability to deeply engage with our colleagues across all levels and build strong rapport and trust
  • Focus on fast and flawless execution
  • Proven admin and organisational skills – must be MS Office proficient
  • Proficient in excel, formulas and producing reports
  • High level of written and verbal communication
  • A strong desire for continued learning and personal development
  • Possess a structured, independent and goal-oriented working style
  • Fluency in English, spoken and written
  • Fully Vaccinated

 

Hit Apply for more information

Apply

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