resource people.
What’s your purpose? Ours is putting people first.
Welcome to our Jobs Board.
If you’d like to apply for one of our listed positions, simply hit the ‘apply’ button underneath the description and follow the instructions to upload your resume and cover note.
Do you have a strong Customer Service background and enjoy leaving a client with a smile on their face?
We are looking for quality service consultants to support our growing customer-based clients and hotel partners, manage online and offline transactions, process enquiries and assist with dispute resolution, always aiming to exceed expectations and deliver high-level service to our customers and hotel partners. No hotel experience is required just love for looking after corporate clients’ online travel needs and be a fast learner to use their cloud systems.
Bonus if you have call centre experience and an Insurance industry background.
If you want to work in a great cultured company that cares about its employee’s well-being, then this is the place for you.
To apply for this role you will need to be fully vaccinated, fluent in English, (verbal and written) and a gun at Customer Service.
Counting more than 5.000 corporations and 40% of Fortune 500 companies in our customer base, we have emerged to the most trusted platform of digital software solutions in business travel hospitality worldwide.
Our platform is composed of three engines that each optimize one core building block along the corporate hospitality supply chain: Intelligent Procurement, Smart Booking and Invisible Payment. Through the integration of those engines into one large data-driven platform approach, our Lodging-as-a-Service value proposition enhances satisfaction of corporate employees and travellers, delivers the highest grade of process automation for corporate stakeholders and ensures strongest compliance end-to-end.
We are looking for a Sydney-based Accommodation Services Team Leader (m/f/d) responsible for the management of Accommodation Services Consultants who are grouped in designated teams and to ensure the highest levels of customer service are delivered to clients while the relevant Service Level Agreements (SLAs) are met.
CHALLENGE
· Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
· Assists management with hiring processes and new team member training
· Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
· Develops strategies to promote team member adherence to company regulations and performance goals
· Conducts team meetings to update members on best practices and continuing expectations
· Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH…
· Professional experience in the customer service industry, with dispute management and resolution preferably
· Experience working with customers via telephone and email, with the ability to maintain professionalism and sensitivity on all correspondence
· Solutions-focused with acute attention to detail; ability to solve complaints like a puzzle, i.e. arranging all parts quickly and solving them appropriately, achieving a positive outcome
· Good PC skills and competence in working with IT applications
· Willingness to work within a team environment and take responsibility for your work
· Flexibility required in hours of operation to cover busy periods and business needs, including adhering to any shift changes based on a fortnightly roster
· Fluency in English, verbal and written
PERSPECTIVE
Access to a global network of a globally united and mutually responsible “Tribe of Intrapreneurs” that is passionately dedicated to renew the travel industry and while doing so reinvent the ways how businesses stay, work and pay.
Our entrepreneurial driven environment of full ownership and execution focus offers you the playground to contribute to a greater mission, while growing personally and professionally throughout this unique journey. You will continuously learn from a radical culture of retrospectives and continuous improvement and actively contribute to making business life better, smarter and more sustainable.
LOCATION, MOBILITY, INCENTIVE
The attractive remuneration is in line with the market and, in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.
Counting more than 5.000 corporations and 40% of Fortune 500 companies in our customer base, we have emerged to the most trusted platform of digital software solutions in business travel hospitality worldwide.
Our platform is composed of three engines that each optimize one core building block along the corporate hospitality supply chain: Intelligent Procurement, Smart Booking and Invisible Payment. Through the integration of those engines into one large data-driven platform approach, our Lodging-as-a-Service value proposition enhances satisfaction of corporate employees and travellers, delivers the highest grade of process automation for corporate stakeholders and ensures strongest compliance end-to-end.
The Accounts Receivable Supervisor has the responsibility for the smooth operations of the Accounts Receivable (AR) functions primarily sales invoicing, processing credit card receipts, outstanding debt collection, cash allocations, bank reconciliations, AR ledger and database maintenance, debtor reporting and the investigation of queries and disputes.
Responsibilities include:
Ensure the accuracy of chargeback uploads from the booking systems to the Finance package on a periodic basis, as defined in HRS policies and procedures. The AR Supervisor is also responsible for liaising with the Business Systems and Sales teams to ensure new clients are onboarded correctly.
COMPETENCY REQUIREMENTS
QUALIFICATIONS AND EXPERIENCE
For more information and to apply, hit the button below.
This company reinvents how businesses WORK, STAY and PAY. Counting more than 5,000 corporations and 40% of Fortune 500 companies in their customer base, they have emerged to the most trusted platform of digital software solutions in business hospitality worldwide.
The platform is composed of three engines that each optimize one core building block along the corporate hospitality supply chain: Intelligent Procurement, Smart Booking and Invisible Payment. Through the integration of those engines into one large data-driven platform approach, our Lodging-as-a-Service value proposition enhances satisfaction of corporate employees and travellers, delivers the highest grade of process automation for corporate stakeholders and ensures strongest compliance end-to-end.
POSITION:
The Sales Development Representative is responsible for the fulfilment of the first 2 stages of the sales funnel: Leads Identification and Leads Qualification and can also support the Opportunity Qualification. The position is mission-critical in order to create a pipeline of opportunities that are qualified with relevant insights on the corporates which will enable an overall better conversion rate.
This position will consist of research and be the first direct interaction with leads, granting a strong compliance to the global standard sales methodology, CRM usage and cooperation with PAY and WORK BDM. In essence, the success of the BDM team will depend on the accomplishments of this position holder.
The Sales Development Representative reports into the Director Sales Steering and has functional interactions with the SVP Global Sales, the country’s Managing Director and Director of Sales.
CHALLENGE:
FOR THIS EXCITING MISSION YOU ARE EQUIPPED WITH:
The attractive remuneration is in line with the market and in addition to a fixed monthly salary, all necessary work equipment and mobility, will also include an annual or multi-year bonus.
For more information and to apply, hit the button below.
An award-winning provider of travel service solutions spanning corporate, events, leisure and loyalty markets. Headquartered and founded in Australia, this company has offices all around the world, including Australia, Asia, North America, Europe, and New Zealand.
As a Corporate Travel Consultant in our Operations team, your purpose will be to deliver on one of the core values; “Exceed to Service”. As you grow in the role, you will have the autonomy to organise and action your own daily workload with all the required training and support you need.
Key Responsibilities
Skills and Experience
We have our alternative working arrangements on offer, full time in the office, blended working – 3 days in office and 2 days from home or full time WFM for the right candidate.
Benefits of joining this company:
Working for a family-owned business
The support & drive you will gain from our small team passionate about the travel and ski industry
Flexible work hours (ie to suit working mothers with school-aged children)
Travel opportunities both with clients and on famils, tour guiding opportunities for bespoke tours and female-only trips
Staff Discounts on ski clothing
Training opportunities to up-skill in new areas
Desirable criteria:
Ability to work on your own client base and generate new leads through your own networking
A genuine love of snow holidays and travelling
Previous travel to ski destinations worldwide
Experience selling snow travel holidays
Experience selling domestic & adventure travel
Ability to cater to the luxury traveller
Excellent customer service skills
Attention to detail on all written correspondence
Self-motivated as well as a team player
Ability to handle pressure without compromising on processes
Strong work ethic and time management skills
Driven to succeed, enjoys a challenge and working to achieve goals.
Above all you must have a positive attitude, great phone manner and written communication skills, plus the drive to go above and beyond for your clients as this agency values their Red Carpet Service.
Essential Criteria:
A minimum of 2 years (recent) travel consulting experience
A minimum of 2 years using Galileo/Smartpoint
Working knowledge of Excel & other MS office platforms
Experience producing travel documentation (training provided for agency res system)
Proven sales record of converting enquiries to sales (sales figures to be reported by yourself or your referees)
This company is the global market leader when it comes to tech and data-driven business travel solutions. Their enterprise business offers end to end hotel management solutions to more than 7,000 corporate businesses globally to simplify their business travel. State of the art service solutions like strategic consulting and hotel procurement, travel payment and expense solutions or efficient tools to manage corporate meetings and group booking facilitate the travel processes and guarantee savings along the value chain. Today they work globally with the Fortune 500, such as Google, China Mobile, Amazon, Siemens Hitachi, Alibaba, Volkswagen and WorldBank.
Location: Wynyard, CBD Sydney / Hybrid
Role: Part-time Temp (6 months, Tue/Wed/Fri)
Salary: $93k (pro rata)
Job Description
We are looking for an analytical, faced paced Sydney PA to be an integral part of our business supporting the Managing Director and Senior Staff. If you bring a proactive approach and a can-do attitude then we’d love to hear from you.
The PA role provides variety, offering an opportunity to be involved in the business across a number of different aspects. You will deal with people across all levels and bring enthusiasm, energy and a desire to deliver excellent PA support. You will be responsible for liaising between different departments to ensure that important tasks get done without falling through the cracks.
This is a Sydney-based role working with the Australian market and will work closely with the Managing Director in delivering professional, accurate and timely services across the business.
Your challenges
Your commitment
Hit Apply for more information
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The team at Resource has assisted Sherocon across a number of areas since 2016. I use them on an ongoing basis they have built my website, written copy for the website, written MBA award submission and assisted in the office with payroll and admin duties that I don’t have time for, but aren’t enough of a demand on my business to warrant adding to our head-count. It’s always a pleasure dealing with the professional, friendly team that turn projects and tasks around quickly for me. I wouldn’t hesitate to recommend Resource to help in your building business.
Over the last 12 months we have reached out to Maxine and here team for assistance with several sales and tender presentations, marketing and recruitment. The support and quality of their work was excellent and we will definitely be using their services again in the future.
Resource is a necessity to any small business. Maxine and Ben have been like the extra team members I have needed for various elements of my growing company. From social media management and PR to adhoc projects I have thrown their way, Resource is the most affordable and reliable suite of professionals in all the fields a growing business needs assistance in. I would encourage you to meet with Maxine to learn how she can help your company as well.
I have been dealing with Resource since the day they opened their doors. Maxine and her team can take on any job big or small and always with enthusiasm and professionalism.
Resource has helped me win awards, find a marketing Manager who I can’t live without as well as PR releases and writing articles.
I would highly recommend Maxine and her team they are the best in the industry.
We have been working with Resource now since 2016 and would highly recommend them to anyone. Resource can provide everything you need when looking for a Professional Company to Marie Allom Programme Manager TIME help you get your PR out there. Their expertise is second to none and they are a very professional and efficient organisation as well as a pleasure to work with
We have relied on Resource at key times in the development of our business, in a range of areas – trade promotion, recruitment, marketing and public relations. It’s that broad range of skills that makes Resource such an important partner. When we need connections and expertise in the Australian tourism industry, we turn to Resource.